Roc Arenas Doradas HotelAutopista Varadero Km. 12, Varadero
Just returned after staying 1st two weeks of November 2016. Should be downgraded to 3 1/2 star. Most employees are good, however serious issues with management. Building I was in had no exterior lights in hallways or outside building, resulting in finding your way up stairs in complete darkness. Spoke to manger several times, and he said he would fix it. Never happened. Not only is that a safety issue but also a potential serious problem in the event of an emergency. Water is barely warm making it an uncomfortable shower.
We stayed at Roc Arenas Doradas for one week being Sept. 9th. We chose the resort especially for its 4 star rating. To our dismay, when we arrived we discovered that it was only 4-star in name (despite what was showcased on the website). The rooms were beyond unacceptable with issues ranges from extremely outdated beds and bathroom accessories to rotting wood in the closet. Beyond the issues with our room, on our third day at the resort they closed the pool which would not reopen for three full days. During this time, the drained the pool and retiled sections and regrouted the entire pool. While this was ongoing none of the resort staff were able to give us a clear answer of when the pool would be reopened. During the process of refilling the pool, our toilet went out because there was not sufficient water pressure on the resort. The food on the resort was meh at best and we were unpleased with our trip and would not recommend staying here.
Not worth you money. Racist front desk staff. Bad food. False advertisements
We were there in August for 2 weeks, the most fun we have had in Cuba, the staff was awesome, LaSandra at the front lobby bar stole my heart , the best drinks, treated us like gold, Jesus at the beach bar, Armondo at the pool bar, just awesome and the whole pool staff of entertainers made the holliday special. My one and only gripe was the bed was to hard. We will definatley be back this year, superb resort for sure. Ken and Diane Foster, Orillia
This was our 3rd trip to this hotel. We like the resort very much, the staff is very friendly and always helpful. The beach is great, and lots of chaise lounges and shady areas available. Although we did not use the pool very much, it was well cared for. The grounds are very clean, as the gardeners work all day long, to keep so. The food is good, and the dining areas again very clean. The management has done a great job, and should be proud of their entire staff. Also enjoyed the shuttle from the hotel, to Varadero, we used it often. We were there from Jan 1-8/16 We are looking forward to going back next year
nice hotel,good food but hotel front desk staff are thieves,over charged on money exchange and over charged on phone charge